A BAD PONY makes a good rider. A good rider will
learn how to handle the ups and downs of riding and will
come out on top in the end. A bad pony or horse
teaches patience and persistence. Sometimes they want
to be bad, but always need to be loved. So, love your
Bad Pony, dream about blue ribbons,
and become a good rider.

REFUNDS AND EXCHANGES

EXCHANGE POLICY

1. Items must be in new and unused condition. Items must not show any signs of wear and tear.

2. Items must be in original packaging, have all tags attached.

3. Items must be returned within 30 calendar days of the original order date.

Please also keep these policies in mind:

- Original shipping costs are not refundable, unless the item is damaged or there was an error on our part.
- You are responsible for all shipping costs (both to send back to us and/or to send you the new exchanged item), unless the item is damaged or there was an error on our part.
- Used items will not be accepted.
- Exchanges/returns after 30 calendar days of the original order date will not be accepted.

If you find that your item is damaged upon receiving the order, please let us know and we will send you a replacement of the same item at no extra cost.

EXCHANGE PROCESS

1. Send us an e-mail requesting an exchange to BadPonyclothing@gmail.com. Please include your order # and item that you would like to return, along with a copy of your original invoice. If applicable, please include the new item that you would like to exchange it for.

2. You are responsible for all shipping costs (both to send back to us and/or to send you the new exchanged item)

3. Send your return back to us at:

Bad Pony
Attn: Exchanges/Returns
58 Potomac Road
Portsmouth, RI 02871

We strongly suggest that you ship your return package insured, preferably UPS Ground or USPS Priority Insured. Please note that we are not responsible for any lost or damaged packages.

4. Once we receive the package, we will inspect the item to make sure it's not used and all original packaging is included. Please note that exchanges/refunds are contingent upon inspection of item. If we deem the item not new, we reserve the right to reject the return/exchange and the original item will be returned to the customer.

5. Exchanges will be sent within 2 weeks of receiving the item. Refunds will be processed once we have received and inspected the item. The original credit card used will be credited for the original order amount minus shipping costs. The credit typically takes 3-5 business days to post on your credit card statement.

REFUNDS POLICY

Purchases are not refundable, unless the item is damaged or there was an error on our part.

Refunds will be processed once we have received and inspected the item. The original credit card used will be credited for the original order amount minus shipping costs. The credit typically takes 3-5 business days to post on your credit card statement.

If you have any further questions, please contact us.